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    • Accessibility Statement

    Welcome! This is the accessibility statement of Jalonom Oy and Jalonom Sweden AB (hereinafter Jalonom).

    This statement applies to the service www.jalonom.se and was prepared/updated on 10 October 2026. The service is covered by the Swedish Act (2023:254) on the accessibility of certain products and services. The Act implements the EU Accessibility Act and requires e-commerce services to be accessible.

    The accessibility of the service has been assessed by an external expert organisation.

    Accessibility status of the digital service

    Meets all accessibility requirements.

    Service-specific additional requirements

    This section describes how the service-specific additional requirements are met, together with other information about the service.

    Perceivable: The content of the website is presented in ways that make it easy to understand. For example, the pages have text alternatives for images, sufficient contrast and subtitles for videos.

    Operable: The interface and navigation can be used with, for example, a keyboard, mouse, voice control and touchscreen devices.

    Understandable: The content and interface are clear and predictable. Error messages are clear. The website is available in Finnish, Swedish and English.

    Robust: The content works on different devices and with different assistive technologies, such as screen readers, mobile phones, tablets and computers.

    General description of the digital service

    Jalonom.se is an online service where customers can buy and sell precious metals, such as gold and silver. Our goal is to offer a safe, transparent and customer-friendly way to invest in precious metals or to sell them.

    Main features of the service:

    • Product information: Customers can browse our range of precious metal products, such as investment gold, gold bars, gold coins and silver products.
    • Online shop: Products can be purchased directly on the website. Purchases are made over a secure connection and include a shopping cart, payment options and a choice of delivery method.
    • Selling gold and silver to Jalonom: Customers can offer their own precious metals for sale to Jalonom. The service shows current prices in real time and gives clear instructions on how the sale works.
    • Prices and market information: The website shows current purchase prices for different precious metals and other financial information to support investment decisions.
    • Contact form and customer service: Customers can contact us via web form, email or phone. The website also provides more information about Jalonom, its delivery terms and security practices.

    The service is used in a web browser and is designed for both mobile devices and computers. It is available in Finnish, Swedish and English.

    Information on how the digital service works

    Jalonom.se is a browser-based service. You do not need to install any separate software or devices to use it. The service works in the most common modern browsers (such as Chrome, Firefox, Safari and Edge) on computers, tablets and smartphones.

    You do not need to identify yourself or register to use the service. The exception is certain orders or agreements, where you need to provide your email address and contact details.

    Accessibility features and compatibility with assistive technologies

    The service is designed to work with various assistive technologies, for example:

    • Screen readers (e.g. NVDA, VoiceOver): We aim to present the structure and content of the website as clear HTML structures, with correct heading levels and alternative texts for images, so that screen readers can interpret the content correctly.
    • Keyboard navigation: The website can be used without a mouse. All buttons, menus and form fields can be reached and used with the keyboard alone.
    • Sufficient colour contrast: The contrast between text and background meets accessibility requirements, so that the content is readable also for people with low vision.
    • Scalable layout: The interface is responsive. It adapts to screens of different sizes and supports the browser zoom function.

    The service has no features that require third-party software, such as browser extensions or customer-specific applications.

    If you use special assistive devices, such as switches, screen reading software or other aids, the simple structure and functions of the service make them easier to use.

    Have you found an accessibility issue in our digital service?

    Let us know and we will do our best to fix it.

    1. Via web form: www.jalonom.se/contactus
    2. Via email: kundtjanst@jalonom.se
    3. Other ways: Call +46 84 03 08 776 or visit our store at Norra Esplanaden 4, 953 31 Haparanda.

    Supervisory authority

    If you notice accessibility problems on the website, please contact us, the website administrator, first. It may take up to 14 days to receive a reply. If you are not satisfied with the reply, or do not receive a reply within two weeks, you can report the matter to the Swedish Post and Telecom Authority (PTS). The PTS website explains how to make a report and how the matter is handled: Reporting deficiencies in a service (in Swedish).

    Contact details of the supervisory authority

    Post- och telestyrelsen (PTS)
    Box 6101
    102 32 Stockholm
    Email: pts@pts.se
    Phone (switchboard): 08-678 55 00www.pts.se